FAQ

/FAQ
FAQ 2018-03-12T14:59:48+00:00
When is the Tasmanian Running Festival? 2018-10-23T18:32:38+00:00

The Tasmanian Running Festival will be held on Sunday, 2 June 2019.

Is the course accurate? 2018-03-12T16:30:09+00:00

The Launceston 10k is AIMS certified accurate and is precisely 10km. The event is also run under IAAF rules. The Running Edge 5k is AIMS certified accurate and is precisely 5km.

What time does each race start? 2018-10-23T18:33:37+00:00

The 10k start time: 10.45am.
The 5k start time: 9.30am.
The Kids 2k start time: 9.00am

*Start times are subject to change

Who can enter the event? 2017-04-12T13:44:26+00:00

Anyone can enter the event! Whether you are an elite athlete, club runner, gym member, or simply someone who enjoys a social walk or jog. With the choice between a 2km for the kids or a 5km or a 10km for all, this is the perfect event to test yourself before the winter and spring major classic events or simply complete your first fun run.

Can I volunteer to help? 2018-03-12T16:36:50+00:00

We are looking for dedicated and enthusiastic volunteers to help us out in 2018. Please email operations@pont3.com for more information.

Are there any drink stations on the course? 2017-05-09T18:54:19+00:00

There are two drink stations on the 10k course; the first just before the 2.5km mark (or the 5km turning point) and the second at the 7.5km mark.  All drink stations will have water only.

Will medical support be available along the course? 2018-03-12T14:59:49+00:00

Medical teams will be located along the course at various locations. If you are feeling unwell, please report to the nearest official or medical personnel as soon as possible. If you see any fellow participant/s in distress, please report the incident to the nearest course official Medical team member. If it is an emergency, please dial ‘000’ and report the exact location of the incident.

Can I run with an iPhone or other music device? 2017-04-12T13:45:38+00:00

No iPods and other music devices are permitted. This is a requirement if the insurance policy that covers all participants in the event. It has been found that participants using such devices are unable to hear instructions from Police and course marshals. Participants have also been unable to hear emergency vehicles that have been required on some courses.

How do I enter? 2018-10-23T18:34:53+00:00

Online registration will open in early 2019

How do I pay for my entry? 2018-10-23T18:35:30+00:00

You can pay through our secure online payment system by MasterCard and Visa card. Late entries will also be taken on event day, Sunday 2 June 2018 from 8.00am, but are subject to availability.

How do I apply for a preferred start? 2018-10-23T18:37:50+00:00

Preferred start positions are available for the Launceston 10k and will be allocated to runners with a previous result of sub 35 min for males and sub 40 min for female. To apply for a preferred start, please register for the Launceston 10k and complete a Preferred Start Application form. As a guide, preferred starts will be offered to males running under 35 mins and females running under 40 mins. Enquiries for a preferred start will be confirmed within two business days of completing the application form and are subject to availability.

Can I register a team? 2017-04-12T13:49:03+00:00

Yes – Team Captains need to create a team by choosing the “Create a Team” in the pop-up box during registration.

Registering a corporate team? 2018-03-15T11:57:35+00:00

If you require payment via invoice, create your team from the registration page, and follow these steps:

  1. Select the entry type, e.g. Launceston Ten Adult – Early Bird.
  2. Click “Create a Team” on the pop-up box.
  3. Fill in your details as the Team Captain, and the team details.
  4. Select “Pay Later” as the team payment option.

By creating a corporate team, you agree to the Corporate Team Terms and Conditions.

When is payment due for my team? 2018-10-23T18:38:30+00:00

All team members must be paid for by Friday, 17 May 2019 COB. A registration is not considered to be confirmed unless payment has been received.

Can I have my race bib posted? 2018-10-23T18:40:27+00:00

No race bibs will be posted. They must be collected.

Race bibs can be collected on Saturday 1 June 2019 between 1:00 pm and 7:00 pm*, and race day from 8.00am from the registration centre located within City Park, Launceston.

*Times are subject to change

Can I change events? 2018-10-23T18:46:23+00:00

We understand that sometimes injury, illness or circumstances out of your control may interrupt your training or availability to run in your chosen event on the day. For this reason, you can change between events by completing a Change Form. Completed change forms can be sent to the Event Office via email info@launcestonten.com.au until Friday, 17 May 2019 COB.

You can downgrade with no extra cost, and the race fee difference is refundable before 17 May 2019. To upgrade, you need to pay the difference in the race fee.

All change requests after these dates MUST be done at the Registration Tent located in City Park on Saturday 1 June (1:00 pm – 7:00 pm), and on Sunday 2 June (from 8:00 am).

When do entries close? 2018-10-23T18:48:46+00:00
Online Entries Rego Centre Entries
Sunday 2 June 2019 at 8:00 am Saturday 1 June 2019, 1:00pm – 7:00pm
Sunday 2 June 2019, 8:00am*
Can I transfer my entry to another person or obtain a refund? 2018-10-23T18:54:17+00:00

Entry fees are non-refundable for non-starters and non-finishers, and are non-transferable as per the T&C’s of the event Participant Agreement. Entry fees are refundable before 17 May 2019, although event organisers will retain 25% of the entry fee to cover administration costs.

To withdraw from the event please complete and return a 2019 Withdrawal Form to info@launceston.com.au before 5pm 17 May 2019.

What is an e-ticket and why do I need it? 2018-03-12T14:59:49+00:00

Your e-ticket makes it super-fast and efficient to collect your race pack. The e-ticket is a PDF document that contains your individual race number and we will ask you for it when you come to collect your race bib. You can print your e-ticket to bring along with you or have it available on your smartphone or tablet to show our registration staff.

How do I get my e-ticket? 2018-03-12T14:59:49+00:00

Our online registration platform makes it really easy to recover your e-ticket if you have lost the original email or it never arrived. Just log in to the TikTok dashboard here. Use the email address and password you registered for the event with and you’re all set! If you can’t remember your password, click the “Forgot your password?” link to go through the password recovery process.

Tip: If you are using a personal computer, check the “Remember me” box to save your password and the system will log you in automatically each time you visit for up to 3 months.

How do I collect my race bib? 2018-10-23T18:56:19+00:00

Race bib collection will be available from the Festival Village, located in City Park, Launceston on Saturday 1 June between 1:00 pm – 7:00 pm*

If you are unable to collect your bib on Saturday, last minute collection will be available from the Festival Village, located in City Park, open from 8:00am on Sunday 2 June.

Please remember to bring your e-ticket with you. We need your bib number printed on your e-ticket to find your race bib quickly.

Please be aware that we do not encourage race bib collection on race day as queues can be long. Therefore, we strongly encourage all participants to make it along to the pre-race collection on Saturday, so that you can turn up on race morning ready to race.

*Opening times are subject to change

What if I can’t collect my race bib? 2018-10-23T18:57:05+00:00

If you are unable to pick up your race bib, you can nominate someone to collect it on your behalf. They will just require a copy of your e-ticket to collect your race bib.

What happens if I have lost my race bib? 2018-10-23T18:57:19+00:00

If you have lost or damaged your race bib or timing tag, you can get a replacement from the event Registration Centre on Sunday 2 June from 8:00 am.

I have already registered; can I purchase additional items/merchandise? 2018-03-12T14:59:49+00:00

Yes! Simply log in to the TikTok Dashboard using the email address and password you used during registration.

  1. Select “My Registrations”.
  2. Click the “details” button of your registration you wish to edit.
  3. Select “Make Changes” and “Add Items to Cart”.
  4. Follow the prompt to complete the transaction.
What time should I arrive? 2017-04-12T14:00:43+00:00

Exact arrival times can vary from event to event. All entrants will receive a “RACE WEEK UPDATE” email 3-4 days prior to the event with race specific notes on it. In general, if you have already registered and received your race pack (so you have your race number and timing chip), you should arrive at the race venue no later than 45 minutes prior to your race start time. If you still need to register or collect your race pack, you should arrive no later than 1 hour prior to your race start time.

Where are the start and finish areas? 2018-03-12T16:55:49+00:00

The race start and finish will be on Cameron Street, just outside City Park Gates (intersection of Cameron St & Tamar St, Launceston). City Park will also host a weekend Festival beginning on Saturday, offering food and beverages from local producers, with live entertainment also on offer. See course map here.

How do I get to the event? 2018-03-15T11:33:41+00:00

Check under the “Event Info” tab for the “Getting There/Parking” page which has full instructions.

Where can I park? 2018-03-15T11:33:12+00:00

Check under the “Event Info” tab for the “Getting There/Parking” page which has full instructions.

Is there somewhere I can leave my things whilst I run? 2017-04-12T14:01:47+00:00

A baggage storage area will be provided within City Park and managed by Rotary. A $2.00 donation will be required should you chose to leave an item during your race, and will need to be collected by 12:00pm.

Where can I find the race results? 2018-03-15T11:32:38+00:00

We will update the event website as soon as results are available on race day. You will find your results by clicking the Results tab/button on the menu.

I can’t find my result? 2017-04-12T14:02:59+00:00

If you cannot find your name in the results at all, check the spelling of your surname and try using less letters in the search box – “smi” will find “Smith”, “Smithson”, etc. If that doesn’t work, try searching using the race number you wore on race day if you still have it.

If you can find your name in the results but there is no time shown, or you think the time is wrong, please get in touch with us using the contact form or emailing info@launcestonten.com.au, and select the subject ‘Timing Enquiries’ on the Contact Us page. Complete as much information as you can and we’ll do our upmost to get your result sorted.

Why are results based on Gun Time and not Net Time? 2018-03-12T14:59:49+00:00

The official results are based on Gun Time as per the IAAF rule 165 part 24; as this event is run under these rules and times can be used for selection into international and Olympic events we must abide by these rules.

However, we always provide net time for participants to know the true (net) time it took for them to run from the start line to the finish line.

Transponder System
24. The use of Transponder Timing Systems approved by IAAF in events held under Rules 230 (races not held completely in the stadium), 240 and 250 is permitted provided that:

  1. None of the equipment used at the start, along the course or at the finish line constitutes a significant obstacle or barrier to the progress of an athlete.
  2. The weight of the transponder and its housing carried on the athletes’ uniform, bib or shoe is not significant.
  3. The System is started by the Starter’s gun or synchronised with the start signal.
  4. The System requires no action by an athlete during the competition, at the finish or at any stage in the result processing.
  5. The resolution is 1/10th of a second (i.e. it can separate athletes finishing 1/10th of a second apart). For all races, the time shall be read to 1/10th of a second and recorded to the whole second. All read times not ending in zero shall be converted and recorded to the next longer whole second, e.g. for the Marathon, 2:09:44.3 shall be recorded as 2:09:45.

Note: The official time shall be the time elapsed between the firing of the starting gun and the athlete reaching the finish line. However, the time elapsed between an athlete crossing the start line and the finish line can be made known to him, but will not be considered an official time.

Are there photos/video from the event? 2018-03-12T14:59:49+00:00

Marathon Photos are the official participant photographers of the event and will be positioned out on the course and at the finish line. You can search, view and purchase on their web site. See https://www.marathon-photos.com/ for more information. Any enquiries regarding these images should be directed to Marathon Photos.

How do I apply for a Media Accreditation for event day? 2017-04-13T18:34:55+00:00

Those wishing to obtain a Media Accreditation for event day will need to email rickfont70@gmail.com